Victus Support
We are here to help you get the most out of Victus. This page explains how to reach us and offers quick guidance on the most common questions. Effective date: July 2, 2026.
How to reach us
Email is our support channel. Write to us at info@victus-us.com and we will typically respond within 1–2 business days.
To help us resolve your question faster, please include:
- The email address on your Victus account.
- A clear description of the issue and what you expected to happen.
- For order or delivery questions, the delivery date and address involved.
Common topics
Orders & delivery
You can change or cancel an upcoming order in the app until it locks, which happens 2 hours before your scheduled delivery time. After that point the order is locked and can no longer be edited or cancelled. Once your food is on the way, you can follow the courier using the live tracking link provided by our delivery partner.
If a delivery arrives late, is incomplete, or does not arrive, email us the delivery date and address and we will look into it.
Subscription & billing
Victus bills weekly for the coming week’s planned meals, including any applicable per-meal delivery fee. You can review and manage your plan anytime under Settings → Manage Subscription, where you can pause or cancel.
- Pause stops future weekly charges until you resume.
- Cancel takes effect immediately. Any future orders that were already scheduled are cancelled, and their value is credited to your account as meal tokens rather than refunded to your card.
- Meal tokens are automatically applied to reduce your next weekly bill and expire 90 days after they are issued.
If you see a charge you do not recognize or have any billing question, email us with your account email and we will review it.
Account & sign-in
You can sign up and sign in with an email and password, with Google, or with Apple. We verify your email address before your first subscription payment, and we ask you to verify a phone number so that we and your courier can reach you about deliveries.
If you cannot sign in, try resetting your password from the sign-in screen. If you are still stuck, email us. To close your account, see Delete your account.
Dietary & allergen questions
Allergen and ingredient information is shown on each menu item and is provided by the partner restaurant that prepares your food. Victus does not store a dietary or allergy profile for your account, so please review each item’s details before ordering.
If you have a severe allergy, we recommend confirming directly with the preparing restaurant. If you cannot find the information you need, email us and we will try to help.
In-app help
You can also find answers inside the app under Settings → Help & FAQ. If your question is not covered there, email us at info@victus-us.com.
Your privacy & data rights
You have rights over your personal information, including the right to access it, correct it, and delete it, and to understand how it is used. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR). Victus does not sell your personal information.
To learn what we collect and how we handle it, read our Privacy Policy. You can delete your account and its associated data at any time from Delete your account or by emailing us at info@victus-us.com.
More information
Victus is operated by Victus Inc. Visit victus-us.com for more.