Delete Your Victus Account

This page explains how to permanently delete your Victus account and the personal data associated with it, what happens to your subscription and any pending orders, what we delete versus what we may retain, and how long the process takes. It applies to the Victus mobile app and to victus-us.com, both operated by Victus Inc. ("Victus," "we," "us").

Effective date: July 2, 2026

For more detail on the data we collect and how we handle it, see our Privacy Policy. For billing and cancellation terms, see our Terms of Service. For general help, visit Support.

Delete your account in the app (self-service)

The fastest way to delete your account is directly in the Victus app. This is a self-service path available to every account holder:

• Open the Victus app and go to Profile.
• Open Settings.
• Scroll to and tap Delete Account.
• Review the confirmation notice, which explains that the action cannot be undone, and confirm that you want to proceed.
• If you signed up with an email and password, you will be asked to re-enter your password to confirm your identity before deletion continues. This re-authentication step protects your account from being deleted by someone else using your device.
• If you signed in with Google or Apple, there is no Victus password to re-enter, so this step is skipped; confirming in the dialog is sufficient.

Once you confirm, deletion begins immediately. When it finishes, you are signed out and returned to the welcome screen.

If you cannot access the app

If you can no longer sign in to the app or otherwise cannot use the in-app path, you can request deletion by email at info@victus-us.com. Send your request from the email address on your Victus account and include a clear statement that you want your account deleted. We may ask you to verify your identity before we act, so that we do not delete an account at the request of someone who is not the account holder.

Email is the only contact channel for deletion requests. We do not offer phone support, and info@victus-us.com is our single support mailbox.

What happens to your subscription and pending orders

Deletion is designed so that you are never left being charged for an account that no longer exists. When you delete your account:

• Your active subscription is cancelled first. We cancel your billing with our payment processor before anything else is removed. If that cancellation cannot be completed for any reason, we stop and do not delete your account, and you can try again. This "fail-closed" behavior ensures deletion never leaves an active, billing subscription behind.
• Pending and in-progress orders are cancelled. Any orders that have not yet been completed (for example, scheduled, confirmed, being prepared, or ready) are cancelled as part of the deletion.
• Your meal-token balance is forfeited. Any remaining meal-token credits are removed along with your account. Meal tokens have no cash value, and deletion does not trigger a cash refund or pay-out of any token balance.

If you want to keep your account but stop or pause billing instead of deleting everything, you can cancel or pause your subscription from within the app without deleting your account. See the Terms of Service for how billing, cancellation, pausing, and meal-token credits work.

What gets deleted

Deleting your account permanently removes your Victus user record and the personal data linked to it from our systems. This includes:

• Your profile information, including your name, email address, and phone number.
• Your saved delivery addresses.
• Your body metrics (such as height and weight) and related meal-planning preferences.
• Your meal plans, meal customizations, and order history stored in your account.
• Your invoices and billing records stored in your Victus account, along with the reference that links your account to your payment-processor customer profile.
• Your push-notification device tokens and in-app notifications.
• Your meal-token balance (forfeited, as described above).

This removal is permanent and cannot be undone. If you want a copy of your data, request it before you delete your account.

What may be retained, and why

We are committed to deleting your personal data, but a limited set of records may remain outside your Victus account for legal, financial, or operational reasons that we do not control at the moment of deletion:

Payment and transaction records

Victus does not store your full card number — card details are handled directly by our payment processor, Stripe. When you delete your account, your Stripe subscription is cancelled, but the customer record and the history of past charges, invoices, and receipts held by Stripe are not deleted and are retained under Stripe's own policies. Victus may also retain limited transaction records (such as amounts, dates, and receipt references) where we are required to keep them for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes. These records are kept only as long as needed for those purposes.

Records already shared with delivery and restaurant partners

To fulfill orders you placed, some order and delivery details are shared in advance with our delivery partner (Uber Direct) and with the partner restaurant's point-of-sale system (Square). Records that were already transmitted to those partners before deletion are not automatically recalled and remain subject to those partners' own retention policies.

Limited system and audit logs

Certain system and audit event logs may retain identifiers (such as a user or order reference) in their metadata for security, abuse-prevention, and integrity purposes. These logs are not part of your profile and are retained only as needed.

Where the law gives you the right to have this residual information deleted and no exception applies, contact us at info@victus-us.com and we will address your request.

How long deletion takes

• In the app: once you confirm, your account and the associated personal data described above are removed immediately, within moments of confirmation.
• By email: after we verify your identity, we complete the deletion promptly and, in any event, within 30 days of confirming your request.
• At our payment processor and partners: records retained by Stripe, Uber Direct, or Square follow those companies' own retention schedules and are not controlled by the timing above.

Your privacy rights

Depending on where you live, you may have additional rights over your personal data — including the right to request access to it, to know what we collect and share, to correct it, to delete it, and to not be discriminated against for exercising these rights (for example, under the California Consumer Privacy Act) or to access, rectification, erasure, restriction, and portability (for example, under the EU/UK GDPR). Deleting your account is one way to exercise your right to erasure.

To exercise any of these rights, use the in-app deletion path above or contact us at info@victus-us.com. We do not sell your personal data. For the full description of the data we handle and your choices, see our Privacy Policy.

Contact

Questions about deleting your account, or need help completing a request? Email us at info@victus-us.com. This is our only support and privacy contact channel. You can also review Support, our Privacy Policy, and our Terms of Service. This page is available at /delete-account.

Victus Inc.

Sign in with Apple

If you created your account with Sign in with Apple, we also revoke the app's Sign in with Apple authorization with Apple when your account is deleted, so Victus no longer appears in your Apple ID settings.